Refund/Cancellation Policy

Returns

MISAO provides online Japanese video lessons, and it's a type of downloadable software product. Therefore Our products are exempt from being returned.

Exception

1.When cutomer accidently buys our course twice, We will refund one of two.
2.When cutomer accidently buys our course or wants to buy a different course
3.When cutomer buys our course because of system trouble or error.
Exception lasts 3 days. If 3 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange

Refunds

We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or other original method of payment within 2 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@misao.asia.